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Tuesday, January 18, 2011

Imagine Update

OK, so Friday my new Imagine was returned to me.  At first I thought I was going to have problems.  After turning on the machine, I was supposed to insert the Imagine More Cart & it was supposed to do an update.  Nothing happened.  I turned off the machine & entered in the cart 3 times.  It still did no update, it never even prompted me (like the instructions said that it would) to enter the cartI tested everything that was going wrong with my original one.  I even tried the Nursery Tails Cart (That came w/ my original) & that did not work either.  The 3rd time that I entered in the IM Cart the black bar that blocks the ink carts finally moved, but that's it.  I put in the ink carts - all fine.  It never did prompt me to do the calibration.  So I just decided to plug it into my computer & do the sync w/ Cricut Sync.  All worked fine.  I have the latest version.  I tested everything that was going wrong with my original machine.  It worked with the Cut Only, Print & Cut w/ an Imagine Cart, Print & Cut w/ a regular cart, & cut w/ my Gypsy.  All was great.  I used my I Saturday to make a card (I'll post after this one).  It worked like a charm.  Sunday i showed my Sister in Law my new toy.  Again it worked.  YAY!!  All is wonderful!!

Yesterday I tried to cut something that I had in my Gypsy.  Now nothing happens.  Gypsy & Imagine do not connect.  Nothing was changed on either my Gypsy or my Imagine since the last time they were used together.  The only thing I did was use my G with my E on Sunday.  Then on Monday it does not connect with my I.  So what I needed to cut, I did on my E.  It worked!  So it is not my Gypsy that is not working.

I asked Chris about this on the Provo Craft MB.  (He has been a doll.  He is doing so much for so many with technical difficulties.)  BUT, I did not like the answer that I got about this.  Here is my post & his answer:

Me: "My I was working great until today.  I have not tested everything again, but I tried to cut something using my Gypsy and they would not connect.  Nothing had changed with my I or my G since Friday when I received it.  The only thing that I did differently was that yesterday (Sunday) was use my G with my Expression.  Now it will not connect to my Imagine.  Will keep you posted as to if anything else is not working."

Chris: "Sometimes the G and the I don't see each other. I'm not sure why that is but it usually just requires disconnecting the cable and reinserting it or turning the Imagine off and back on again."

Well this has been done numerous times in many different combinations.  I know PC is working hard to satisfy all of us.  But a $300 Gypsy & a $500 Imagine should communicate when the update is done to allow it.  It worked & then it didn't.  I need a solution or even "This is something we are aware of & are working on it." Not, "Sometimes they don't communicate & we don't know why."

Sorry, but I needed to vent a little.  Hopefully, this little matter will be addressed soon.  I really do love all of my machines.  I'm just hoping this is a little glitch.

**  Ok I just got an update:  The big update that will happen either later this week or next week, will improve compatibility with the G & the I.  So hopefully this will correct this problem.**

**Even another update:  Chris is sending me out a new cable that connects my G to the Cricuts.  I was having trouble before Christmas with my G being connected to my Expression.  it would cut them in the middle stop & say that they were not connected.  Hopefully either the new cable or the update will help.  I really don't want to send it back again.  I want to get to know it, especially with everything that is in store for it.**

Thanks for looking. Questions & comments are always welcomed. Lori


VinDeeLoo said...

I am sorry this is happening to you. Hearing all this makes me glad I don't think I need the Imagine just yet. (Haven't even had my E for a month yet.)


LiveLaughScrap said...

Don't get me wrong. I do love my Imagine. I knew there were kinks & would be for a while. I have been one of the lucky ones that has not had trouble with their Gypsy. I know it will work out in the end, it's just frustrating right now.

ScrappingStephanie said...

Lori, I got my Imagine back on Christmas day. Well it finally made it out of the box yesterday and onto the new table I bought to put it on this weekend. I have been putting off working with it because I am nervous. I have not had enough time to sit and work with it, never mind if I fun into problems with it like you did. I am sorry, but I find the answer from Chris totally unacceptable. We have paid a fortune for these machines and they should work right. I hold my breath everytime I turn my G on, praying that it is still in working order. We should not have to do that. I know this post is long, but I just wanted to tell you that I hope it all gets worked out. Keep us posted.


LiveLaughScrap said...

I was upset. But I have added updates. They are trying to handle the situation.

Anonymous said...

what wonderful colors, very nice.

dianetraeger at yahoo dot com